Professional experience
Experience built around people and technology.
Over ten years in technology have taken me from IT leadership to enterprise support, full-stack troubleshooting, cloud systems, and practical AI automation.
Currently: Technical Analyst III at Valorem Reply
Professional snapshot
Bridging support, engineering, and AI.
My work sits at the point where people's needs meet the systems behind them. I translate complex issues into clear next steps, partner with engineering on long-term fixes, and keep the end-user perspective present in technical decisions.
Today, that includes investigating issues across Angular and ASP.NET applications, building support-driven fixes, and applying AI agents and MCP integrations to make support work more effective. Earlier IT leadership experience gave me a durable foundation in infrastructure, Microsoft 365, security, and the day-to-day technology an organization depends on.
Career timeline
A path built through real responsibility.
From leading day-to-day IT operations to resolving complex product issues and building better support systems.
Jan 2026 - Present
Kansas City, MO · Remote
Valorem Reply
Technical Analyst III
- Lead root-cause investigations with engineering to deliver long-term fixes across Angular and ASP.NET applications.
- Build full-stack fixes for support-driven defects across the front end and backend APIs.
- Develop AI-powered automation, including intelligent agents and MCP integrations, to improve support workflows.
Apr 2022 - Jan 2026
Kansas City, MO · Remote
Valorem Reply
Technical Analyst II
- Managed an average of 80 Zendesk tickets each week for Microsoft platform projects while coordinating with project managers, developers, and engineers.
- Used SQL and Angular and ASP.NET code analysis to identify root causes and speed up bug resolution.
- Built Zendesk and Power BI reporting and maintained Azure DevOps escalation tracking for clearer project visibility.
May 2016 - Apr 2022
San Antonio, TX
Christ Mission College
IT Manager
- Established IT manuals, procedures, and security practices for a 40 to 50 person staff and student community.
- Led Office 365 and Microsoft 365 adoption and improved the organization's network infrastructure and connectivity.
- Maintained a fleet of about 20 devices, including patching, security, and hardware upkeep.
Credentials & education
A foundation that keeps growing.
Certifications in cloud, Microsoft platforms, networking, and IT support complement hands-on experience.
Certifications
Azure Administrator Associate
Microsoft
Azure Fundamentals
Microsoft
Power Platform Fundamentals
Microsoft
CompTIA Network+
CompTIA
CompTIA A+
CompTIA
Education
Bachelor in Church Ministries
Christ Mission College
San Antonio, TX · May 2017
Next step
Let's keep the conversation going.
Explore the work I've built, or get in touch if you think my background could be a fit for your team.